![]() I've always had a great experience when dealing with them. Shortly after, you'll receive correspondence from an iTunes rep that can help you resolve your issue. You're done! You'll receive an automated message stating an iTunes rep will respond within 24 hours.Also make sure you provide a valid e-mail address and that your Apple ID is correctly input. Your invoice number isn't required but I've found they respond a lot faster if you submit complete information. Then click E-mail us and fill out the form.Once on the iTunes support site, on the left hand column navigate to iTunes Store Account and Billing. ![]() Click on the Report a Problem link directly from the problem purchase and you'll be routed to the iTunes support site instantly.
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